Refund Policy

Eligibility for Refunds

• Unused credits are eligible for refund within 14 days of purchase
• Monthly subscriptions can be cancelled anytime before the next billing cycle
• Annual subscriptions are eligible for partial refund within 30 days
• Technical issues preventing service use may qualify for refund

Non-Refundable Items

• Used or partially used credits
• Promotional or bonus credits
• Special offer discounts
• Subscription time already used
• Services already rendered

Refund Process

To request a refund:

• Submit request through our support page
• Include your order number and reason for refund
• Provide any relevant screenshots or information
• Allow up to 3 business days for review

Processing Time

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing times may vary by institution
• Currency conversion rates may apply for international refunds

Special Circumstances

• Account termination may affect refund eligibility
• Service outages may qualify for credit compensation
• Billing errors will be corrected promptly
• Fraud prevention measures may delay processing

Contact Information

For refund inquiries:

• Email:[email protected]
• Support hours: Monday-Friday, 9 AM - 5 PM (GMT+8)
• Response time: Within 24 hours

Policy Updates

SceneSwift reserves the right to modify this refund policy at any time. Users will be notified of significant changes via email or website announcements.